1. Introduction
The Smacketh Sdn. Bhd. (“The Smacketh”, “we”, “us”, or “our”) respects your right to control your personal information.
This Data Deletion Policy explains how you can request the deletion of personal information and data associated with your use of The Smacketh’s websites, applications, platforms, and services.
The Smacketh Sdn. Bhd. is incorporated in Malaysia under registration number 1540589X / 202301046675, with its headquarters at Menara Safuan, Kuala Lumpur, Malaysia.
2. How to Request Data Deletion
You may request deletion of your personal information at any time by contacting us at:
Please include the following information in your request:
- Your full name
- Email address associated with your account
- Company name, if applicable
- The social media platform or account connected to our Services, if applicable
- A clear statement requesting deletion of your personal information
For example, you may use the subject line:
Data Deletion Request
3. Social Media Account Data
If you have connected a Facebook, Instagram, or TikTok account to The Smacketh’s Services, you may request deletion of the information we have obtained from those accounts through authorised integrations or APIs.
This may include information such as:
- Account identifiers
- Social media profile information
- Posts or content accessed through authorised integrations
- Comments and engagement information
- Analytics and performance data
- Access tokens or authentication information associated with the connection
You may also disconnect or revoke The Smacketh’s access to your social media account through the relevant social media platform.
Revoking access to a social media platform does not necessarily delete information that was previously stored by The Smacketh. If you want previously collected information deleted, please submit a deletion request to support@thesmacketh.com.
4. What Happens After You Submit a Request
Once we receive a data deletion request, we may verify your identity and account ownership to protect against unauthorised deletion requests.
After verification, we will:
- Review the information associated with your account.
- Identify information that is eligible for deletion.
- Delete or anonymise applicable personal information.
- Remove or invalidate applicable authentication credentials and access tokens.
- Confirm completion of the deletion request where appropriate.
We aim to process eligible deletion requests within 30 days of receiving and verifying the request.
In certain circumstances, additional time may be required where permitted by applicable law.
5. Information That May Need to Be Retained
Some information may need to be retained where required or permitted by applicable law.
This may include:
- Transaction and billing records
- Tax and accounting records
- Records required to comply with legal obligations
- Information necessary to establish, exercise, or defend legal claims
- Limited records necessary to prevent fraud or abuse
Where information must be retained, we will limit its use to the purposes for which it is legally required to be retained.
6. Deletion of Your Account
If you have an account with The Smacketh, you may request deletion of your account together with eligible personal information associated with that account.
Account deletion may result in the permanent loss of access to:
- Your account
- Saved settings
- Historical analytics
- Reports
- Connected social media account information
Please ensure that you have downloaded or retained any information you need before requesting permanent deletion.
7. Contact Us
For questions regarding data deletion or to submit a deletion request, please contact:
The Smacketh Sdn. Bhd.
Registration No.: 1540589X / 202301046675
Menara Safuan
Kuala Lumpur, Malaysia
Support:
support@thesmacketh.com
8. Changes to This Policy
We may update this Data Deletion Policy from time to time to reflect changes to our Services, data practices, or applicable legal requirements.
The latest version will always be published on this page.
